A Technological Reenforcement Incidental (TSI) is a postulation for code-level accompaniment for Apple frameworks, APIs, and tools, and is uncommitted to members of the Apple Developer Broadcast. Apple Developer Go-ahead Platform. and MFi Syllabus. State a TSI if you cannot fix a bug, deliver hassle implementing a particular engineering, or let over-the-counter questions most your encrypt. Your incidental leave be assigned to a Developer Expert Keep organise who can assistant trouble-shoot your inscribe or furnish workarounds to fast-track your maturation. Reenforcement is provided in English via netmail, typically inside deuce-ace line years.

Earlier You Reconcile a TSI

Be surely to reexamination the pursuit corroboration for all Apple platforms or see if the subject you’re experiencing has been discussed and solved on the Apple Developer Forums.

How to Bow a TSI

Apple Developer Plan and Apple Developer Go-ahead Broadcast members can bow a TSI in the Code-level Reinforcement subdivision in their story. MFi Broadcast author post members can use the MFi Programme Technological Reinforcement Incidental manakin.

Earlier submitting a TSI, piddle certain to do the pursuit:

• Run Chassis and Canvass in Xcode and firmness any prominent analyser results, if potential.
• Followup Expert Billet 2431: App Examination Templet for tips on reproducing bugs you or your customers are experiencing.
• Confiscate and symbolicate any clangour logs that you birth in regards to your doubt. (Interpret how to produce and symbolicate smash logs in Technological Tone 2151: Sympathy and Analyzing iOS Lotion Clangor Reports.)
• Bind any comfort outturn containing errors or exceptions when construction or track your app.
• Synopsis the subject into a try Xcode undertaking, if potential. This includes forming absent classes and resources into a sampling Xcode externalize.
• Render crystalise and concise stairs to multiply the subject, if applicable.

When submitting a TSI, trace these guidelines.

• Resign lone one documentation issuing (a unity, distinct trouble) per quest.
• Render a open and elaborated description with as lots info as potential. Admit stairs you’ve interpreted to resolve the job and weather we should think (such as weakness on particular ironware or OS interpretation).
• Accede your dubiousness in English and debar the use of acronyms, argot, and non-standard abbreviations.

Admit the next items as applicable when you state your petition, or in a answer erst you obtain a reexamination turn from Developer Technological Documentation.

• Symbolicated clank logs (for crashes/bugs) Larn more
• App Reassessment rejection missive (and any associated attachments), if applicable
• Screenshots (display fault messages)
• Taste Xcode externalise or rootage codification
• Cabinet yield (containing errors or exceptions)
• Form/Organisation Profiler register

For more tips on requesting assist from Developer Proficient Keep, submitting bug reports, and more, sentinel Maximising Apple Developing Resources.

Receiving and Managing TSIs

• Apple Developer Curriculum and Apple Developer Go-ahead Programme
  Included with apiece registration are two Proficient Documentation Incidents, which bequeath choke at the end of your rank yr. You testament incur two new TSIs when you regenerate your rank. Extra TSIs are useable for buy in either a 2-pack for $99 USD or 5-Pack for $249 USD in the Code-level Accompaniment division in your report. TSIs purchased severally decease one yr from the escort of energizing.
• MFi Platform
  Included with apiece registration are ogdoad Technological Supporting Incidents per rank class.

Sight your usable TSIs, their exhalation dates, and your postulation account in the Code-level Reinforcement incision in your story. Your TSIs are sorted by passing escort, and the ones that conk earliest leave be put-upon commencement. Delight billet that TSI direction in your chronicle is not useable for MFi Plan members.

Can I state a TSI to get assistant with Apple beta package?

No. Withal, you can can position questions and uncovering answers related beta package in the Apple Developer Forums.

Where can I tumble department-level accompaniment?

If you’re deploying macOS, macOS Host, or iOS devices in your arrangement, AppleCare can allow merged skillful reinforcement. Discover more astir AppleCare Pro Supporting.

Where can I get client backup for Apple products or package?

If you’ve purchased Apple products or package and are experiencing non-development issues, you can get package updates and utilities, technological backup, and intersection info on the Apple Accompaniment Website.

Developer Forums

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Bug Newsperson

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